Reference

Legal terms for your bimaspin account

bimaspin Legal gives you a clear place to understand account access, personal data use, cookies, payment records and requests to change your details.

Account termsData handlingLocal-law accessContact requests
bimaspin Legal terms for your bimaspin account
HELP WITH POLICY QUESTIONS

Get a direct path for Legal support

A clear contact path matters when you need to ask about Legal, account access or a payment record.

Policy questions Send the exact Legal point you want clarified, along with the account email or…
Wallet records If your question concerns DANA, OVO, GoPay or QRIS, include the payment rail and…
Account access When login or phone verification blocks access, tell us the device path you used…
HOW WE HANDLE YOUR DATA

Practical Legal controls for your account

Legal is also about what happens to your account details after you submit them. We use the data needed to create the account, complete phone verification, check payment status and respond to…

Account data

We use the details you enter to create and maintain your account, confirm the phone step and connect support requests to the correct record. Keep your contact details current so a Legal response reaches the account holder.

Cookies

Cookies may keep your session, language choice and account path working between pages. You can manage browser cookie settings, but changing them may affect login continuity or the way the Legal page opens on your device.

Payment records

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference may be retained with the account record to check status and resolve a payment question. We do not need your wallet password for that check.

Account security

Keep your password private and complete phone verification only through your own account path. If you notice an unexpected login or account change, contact support promptly and describe the device and time involved.

Record retention

We retain account, payment and support records for the period needed to operate the account path, answer Legal requests and address disputes. A retention question should name the record type rather than sending sensitive credentials.

Change requests

To request a correction, access copy or change to your personal details, contact us with the account identifier and the exact fields involved. We may ask for account-step confirmation before processing a request.

Questions about bimaspin Legal

These Legal answers address the account, data and access questions you may search before opening an account. We keep the route practical: identify the account step, name the payment rail or device involved, and contact us when a rule needs clarification. Availability depends on local law, including for access from Indonesia.

bimaspin Legal covers account access, phone verification, personal data, cookies, payment records, account security, retention and requests to correct or change details. It also explains that access or eligibility depends on local law and may vary by location.

Access depends on local law. Where local law permits, you can follow the account path, complete phone verification and see the available lobby. Check the rules that apply to your location before opening an account or submitting a payment request.

Phone verification helps connect account access to the contact detail you provide and gives our support path a clear account reference. Complete it through your own device, keep login details private, and contact us if the verification step does not finish.

We may connect DANA or QRIS references with your account record to check payment status and answer a cashier question. Share the rail and transaction reference when contacting us, but never send a wallet password, one-time code or private security credential.

Contact us with the account identifier, the data field you want corrected and the reason for the request. We may ask you to confirm an account step before processing it. Do not include your password or wallet credentials in the request.

Cookies can keep your login session, browser settings and Legal-page path working between visits. You can adjust cookie controls in your browser, although blocking some cookies may interrupt account access or require you to repeat a verification step.

Use our support path and state that your request concerns Legal. Include the account step, device path, payment rail or data field involved. We can then route the question to the relevant account record without asking you to disclose private login credentials.